Refund Policy
Last updated: 12 August 2026. Applies to all Crawler hosting subscriptions sold by SEBKLAEY.
30-day money-back guarantee
If you are not satisfied with your Crawler subscription, you can request a full refund within 30 days of your order date. Building a Knowledge Core and previewing every generated file is always free, so you only ever pay for hosting a published Presence.
Crawler sells access to digital SaaS and online Presence hosting only. The service is activated electronically. No physical product, merchandise, hardware or printed material is included, shipped or returned, so there are no return shipments, restocking fees or postage costs.
How to request a refund
Payments are processed by our reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net with the email address used at checkout, or contact us at support@crawler.today and we will arrange it with Paddle. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
Cancellations and renewals
Subscriptions renew monthly. You can cancel at any time through the Paddle billing portal linked from your Presence management page; cancellation stops future renewals and your published Presence stays online until the end of the paid period. Beyond the 30-day window, renewal charges are generally not refundable, but if a renewal caught you by surprise, contact us — we look at these case by case.
Related
See our Terms & Conditions, Privacy Notice and Paddle's refund policy.